Claims and damage

Inspect freight at delivery where you can, and say so on the proof of delivery if something is wrong. Tell dispatch as soon as you can, with photographs and the booking number.

This website does not state that goods are insured for any amount, and it does not name an insurer. Ask dispatch, before you book high-value freight, what cover if any applies to that job. If no cover has been agreed in writing, do not assume there is any.

Claims are considered against the condition of the freight, the packing, the facts recorded at pickup and delivery, and any cover that was actually agreed. A tracking status is not an admission of liability.